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TERMS & CONDITIONS FOR gracegemsltd.com

Thank you for using the Grace Gems site (the 'site'). Use this section for information about the terms and conditions that govern your use of the site. You will also find information on orders and returns, your privacy and your security. If you have any questions, please contact us by clicking the link below.

1. Complete satisfaction promise
Grace Gems Limited guarantees your total satisfaction with our products and services. If for any reason you are not satisfied with your online purchase, simply call us within 14 days and return the goods to us.

2. Contract for sale
The advertising of products on this site is an 'invitation to treat'. That means your order is an offer, not a contract of sale between you and Grace Gems, so prices and stock availability won't be contractually confirmed until you receive the 'confirmation of order' email dispatched once credit card authorisation has been confirmed and stock levels have been checked. These terms and conditions cannot be varied except by changes made by Grace Gems on the site, which we may make from time to time. In particular, nothing said by any representative of Grace Gems will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them.

3. Receipt of order
Grace Gems must receive payment in full for your order before it can be accepted. Once your credit card has been authorized and stock is checked, Grace Gems will send you an email receipt confirming your order. Please keep this receipt for your records. We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts. Grace Gems reserve the right to refuse to supply to any person for whatever reason.

4. Returning a product
If you need to return an item purchased online, contact us at info@gracegemsltd.com or call us on 877-768-5484. You will need to have your original credit card details handy for this call and we will need to talk to the person who bought the item (so if you e-mail us then please leave a phone number). Our customer care department will give you a return authorisation number, which you need to include with the items being returned along with the name of the person that placed the initial order, their telephone number and the original order number. Please return (in the original packaging if possible) to Grace Gems. A prompt refund will be issued if the item is in its original condition and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of Grace Gems staff will contact you.
Refund will be issued only after the products(s) received back are being inspected by our staff and they have approved that the item(s) are in its original condition. gracegemsltd.com reserves the right to refuse any refunds of any amount if the item(s) is not found in its original condition. In case of refunds, only the product(s) amount will be refunded to the buyer and not the shipping and insurance amount which the buyer paid at the time of purchase.

5. Cancellations and exchanges
If you realised you made a mistake and want to cancel your order, please contact us. Since we ship quickly, it may not be possible to stop your order so please follow the instructions for 'Returning a Product' in those instances. Exchanges work in the same way. It will be faster to re-order a product rather than send it back for an exchange, so please follow the above instructions while you order the product you would like instead. We realise this means two transactions on your credit card but feel it is faster for you to get the product you would like.

6. Defective and damaged items
If you should receive an item that is defective, damaged or not what you ordered, please contact us within 10 days. A member of Grace Gems staff will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.

7. Customer care and call centre hours
If you need assistance for any reason, please contact us at info@gracegemsltd.com. Representatives are available 9.30am to 5.30pm (EST) Monday to Friday.

8. We accept VISA ,MASTER CARD , AMERICAN EXPRESS & DISCOVER
To securely receive your payments over the Internet we use Secure Sockets Layer (SSL) technology, which is the standard Internet practice and means your details are protected. You can see that you are in a secure environment through the 'padlock' symbol on Microsoft Internet Explorer or 'key' symbol on Netscape Navigator. SSL works with Microsoft Internet Explorer version 3.0 and later/ Netscape Browser versions 2.0 and later. We feel it's important to have this level of security available, so anyone using lower version browsers should contact us by phone to place an order. We are using the payment gateway provided by PayPal and it is completely secure, that means all your payments are secured by PayPal
If you're still worried about security over the Internet, then please contact us by phone.

9. Your details and data
Your privacy as an individual and as a customer is important to us, so we don't use the information you provide on this site to learn any more about you other than what is required to fulfill your orders or offer you services such as new alerts or reminder services. Grace Gems does not combine your individual information with any kind of site analysis, but we do look at the overall browsing behavior of our customers to improve the way the site navigates. We also do not track your behavior on any other sites or follow you once you've left gracegemsltd.com, but we do use cookies to help us provide a personalized service.
Any personal data gathered by us in your use of this site will be recorded electronically and only used in accordance with the US Data Protection Law. Gathered and stored by Grace Gems in the USA, it may be transmitted between the USA and over the Internet in order to effect delivery of your goods and provide our full customer service to you, as well as to compile accounting and other records.

10. Cookies
A cookie is a small file stored on your computer by a web site to give you a unique ID. Cookies help make it easier and faster for you to use our site because it can remember if you've visited the site, and they help us provide you with the information you need about your gift reminders or account details - when and where you need it.
A cookie generated by our site contains no information about you. It contains only a numeric ID that, for example, allows you to retrieve your account details or shopping list. The cookie lets you enter your email and password so you don't have to enter those details again, or it lets you save products to a wish list if available.
In keeping with our privacy policy on customer information, we analyze data gathered via cookies only in aggregate, not at the individual customer level.

11. Email usage
Grace Gems uses your email address as a convenient way to contact you about your order or any reminder service you have. From time to time, we may update you on relevant Grace Gems site or new gift news, but only with your permission. We will not pass your details on to any other relevant third parties that we think you may be interested in if you have requested us not to do this.

12. Disclaimer
Grace Gems work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused, incorrect prices or information.
All the gemstone(s) images shown on this site are approximate in size, color and weight and they may vary from the original product(s) in all respects. If you are not satisfied with the site, then please e-mail us with your comments. However, your only recourse is to stop using the site.

13. Cool off period
Customers are legally entitled to cancel an order within 7 working days of receipt of the product and to return it for a full refund. However, our Complete Satisfaction Promise extends your ability to return an unsatisfactory online purchase for up to 14 days.

14. Customer responsibility
Grace Gems cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions. This site and its contents will not constitute the basis for any contractual commitment between Grace Gems and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Grace Gems would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Grace Gems to sell products.

15. Gemstone Enhancement
Grace Gems Ltd. does not deal in any kind of lab created, man made, synthetic stones or imitations. Though, most of the natural gemstones are being enhanced in a manner commonly accepted by trade (GIA, AGTA & ICA). In general some of the enhancement methods used are heating, treating, oiling, filling with resign agents etc.
Some of the treatment methods used are coating, diffusion, dyeing, joban oil, glass filling, irradiation, lasering etc. We do not know the methods used prior to our purchase from the suppliers or our factories since each country uses different methods. If required, we may send the gemstone(s) to a gem laboratory for more information or issuing a certificate prior to your purchase, on your request and expense.
In no matter or circumstances, Grace Gems Ltd. shall be held liable for any such enhancements or treatments. In such conditions if the buyer is not completely satisfied with the product(s), the only right reserved for the buyer is to return the gemstone(s) back to Grace Gems Ltd. Within 14 days in its original condition. Grace Gems Ltd. Will not accept any of its gemstone(s) back if they are being tested by the buyer regardless of any gem laboratory, if not found in its original condition

16. Legal Governance
Your use of this site and any contract between you and Grace Gems for the sale of products shall be governed by and shall be construed in accordance with the laws of USA and shall be subject to the exclusive jurisdiction of the Courts of USA. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

17. Copyright and other rights
All materials, including images, illustrations, designs layout, photographs, written and other text or script that are part of this site are protected by copyright, trade mark, trade dress and/or other intellectual property rights owned, controlled or licensed to Grace Gems. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Grace Gems. The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Grace Gems or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.

18. LIMITATION OF DAMAGES
IN NO EVENT SHALL gracegemsltd.com OR OUR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (HOWEVER ARISING, INCLUDING NEGLIGENCE), OR FOR INTERRUPTED COMMUNICATIONS, LOST DATA, GOOD WILL, LOST PROFITS OR OTHER INTANGIBLE LOSSES (EVEN AFTER BEING ADVISED OF THE POSSIBILITY OF THESE DAMAGES), ARISING OUT OF OR IN CONNECTION WITH THIS USER AGREEMENT OR WITH THE SERVICES PROVIDED HEREUNDER. gracegemsltd.com's LIABILITY, AND THE LIABILITY OF gracegemsltd.com's SUPPLIERS, TO USER OR ANY THIRD PARTIES IS LIMITED TO THE AMOUNT OF FEES USER PAID IN CONNECTION WITH THE TRANSACTION GIVING RISE TO LIABILITY. Some states do not allow the limitation of liability, so the foregoing limitations may not apply to you.

19. INDEMNIFICATION
Anything in this Agreement to the contrary notwithstanding, the User shall indemnify and hold gracegemsltd.com harmless and defend gracegemsltd.com at User's sole cost and expense against any loss or liability, claim, obligation, action, cost or expense (including, without limitation, reasonable attorneys' fees and disbursements of gracegemsltd.com's counsel), and all claims, actions, procedures and suits arising out of or in connection with (i) the use of the Service, (ii) the User's connection to the Service, (iv) a violation of the terms and conditions of this User Agreement, and/or (v) the User's violation of the rights of another person or entity.

20. PROPRIETARY RIGHTS
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of gracegemsltd.com or its content suppliers and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of gracegemsltd.com and is protected by U.S. and international copyright laws. All software used on this site is the property of gracegemsltd.com or its software suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used as a purchasing or selling resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.

21. RELEASE
USER HEREBY AGREES THAT gracegemsltd.com SHALL NOT BE LIABLE AND HEREBY WAIVES, RELEASES AND DISCHARGES gracegemsltd.com FOR ANY AND ALL CLAIMS, DEMANDS, OBLIGATIONS, LIABILITY AND DAMAGES (ACTUAL OR CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, THE USER MAY HAVE REGARDING, ARISING OUT OF OR IN CONNECTION WITH ANY DISPUTE ARISING OUT OF ANY TRANSACTION OR THE SERVICES PROVIDED HEREBY BY gracegemsltd.com.

22. Shipping Policy
1. Grace Gems Ltd. Usually ships the goods within 2 business days after you have received the confirmation of your order. However, in any condition gracegemsltd.com shall not be held liable for any further delays in the shipping of your order regardless of any circumstances.

2. The shipping method you chose at the time of checkout cannot be changed or edited by you at any time after you have checked out and the payment is made. If you want to change the shipping method or procedure, you must cancel the order immediately and repurchase that particular product again on our website. Since we ship fast so it may not be possible to track or stop your package sometimes, in such condition the buyer will be subject to the refund of only the product purchase amount and not the shipping and insurance amount.

3. It is optional for the user to buy insurance, but it is recommended that you buy the insurance of your product purchased as it may be misplaced or lost by the shipping company. In such cases if the buyer have bought the insurance, the shipping company will be liable to pay the insured amount to Grace Gems Ltd. and thereafter the same amount will be issued to the buyer. It is not known that how long it will take the claim to be issued, since Grace Gems Ltd. Is entitled to issue you the claim amount only after the receipt of payment by the shipping company. In no any such cases, shall Grace Gems Ltd. be liable to replace the goods and pay the claim amount to the buyer before the claim is received from the shipping company. Grace Gems Ltd. will only pay the claim amount received from the shipping company and in no circumstances shall Grace Gems Ltd. be liable to pay any excessive amounts to the buyer. In any case if the shipping company denies to pay the claim then all disputes will be subject to the exclusive jurisdiction of the courts of United States of America. In case if the insurance is not purchased by the buyer at the time of product purchase then Grace Gems Ltd. is not liable for any claims or losses, refunds or replaces.

4. Once the package or parcel has left the possession of Grace Gems Ltd., we are not responsible for any losses, damages or claims arising due to the irresponsive handling of the shipping company or the buyer itself, in any circumstances.

5. Grace Gems Ltd. does not ship any goods or products to hotel rooms, trade shows, conferences etc. In any case if the shipping address provided by the user is not correct then we shall not be liable for any consequences arising due to whatever reason.

6. Grace Gems Ltd. shall not be liable for any delays caused by the shipping company.

7. For rates and further details refer our Shipping and Packaging.

International Order Policy
I. Overview
gracegemsltd.com welcomes international orders and has processed many successful transactions outside of the United States. We offer a fast, efficient and hassle-free delivery service to our international customers. However, due to the increasingly high risk of fraud with international orders we have some restrictions in place to deter fraudulent activity. To be able to continue to serve our international customers, gracegemsltd.com thoroughly evaluates all international orders for fraud potential and will prosecute to the full extent of the law any illegal attempts made to execute purchase transactions from our website. gracegemsltd.com reserves the right to hold up delay any international order we deem to be potentially fraudulent, for the purpose of verifying the legitimacy of the purchase transaction. In the unlikely event that we cannot verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and reverse or void the credit card charges associated with the purchase.

II . Shipping Restrictions
Due to high risk of fraud, gracegemsltd.com at this time does not ship to the following countries:
• Afghanistan
• Albania
• Angola
• Colombia
• Cambodia
• Congo
• Cuba
• Egypt
• Ethiopia
• Iran
• Indonesia
• Iraq
• Lebanon
• Lithuania
• Libya
• Malaysia
• Nigeria
• Sierra Leone
• Pakistan

This list may be modified at any time at our discretion due to increases in insurance claims or fraudulent credit card activity, or significant changes in trade restrictions or import practices which pose an undue financial burden to us.

III. Additional Verification
To facilitate processing of your order, in some circumstances we may ask that one or more of the following information be faxed or e-mailed to us:

• Front and back copy of the credit card being used to make your purchase.
• A photo identification that contains a signature and matches the first and last name on the credit card being used.
• A recent credit card statement that matches the first and last name on the credit card being used.