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  • How should I pay for the items I ordered and what are my payment options?
  • The prices displayed for your gemstones are much less than comparable gemstones that I have seen in retail outlets; how is this possible and how do I know I will be making a value purchase?
  • How long will it take to ship my gemstone and what is the process involved?
  • Is my credit card safe?
  • How do I know if you received my order?
  • Can I be certain that you won't share my personal information with another individual or Company?
  • I am having problems with placing an order and completing the payment process - what should I do?
  • I purchased and received a gemstone from you and now have decided that I would like to return it - what do I do next?
  • I decided to pay for my purchase by personal check, which I recently mailed - how long will it likely take to process my payment?
  • I have a few questions about a purchase selection I am considering?
  • I am having trouble navigating the GraceGemsLtd.com Website to find the items I am looking for - what should I do?
  • My gemstone looks smaller than I expected it to be - how do I know that the advertised carat weight is correct?
  • I have a question that I do not see a reference to in the above FAQ list?
  • I am looking for any perticular item(s) but I cannot find it from the website, what should I do?